Tip of the Week: Is a VA Certification important for your Business?

August 4, 2009

 

 

 

Is a VA Certification Important to your Business? 

 

Recently I attended a telephone conference for VA’s hosted by Andrea Lee, Cindy Greenway and Tina Forsyth of VA Scoop and The Future of Virtual Assistance group:  http://www.virtuallysuccessful.com/category/future/.

The conference was a discussion about how important VA Certification is in our industry.  This was particularly pertinent to me as I have been receiving information from many Virtual Assistance organizations about their certification programs and I have been “sitting on the fence” about how important it was to me.

Since our industry seems to have come to the forefront of attention, largely due to the world-wide economy and many articles stating that Virtual Assistance is one of the most opportune on-line businesses for the future, many “newbies” have joined our ranks.

There was one story mentioned about a “newbie” VA who had actually had a totally different profession, but she had a home computer and internet access and thought that was all she needed to break into the market.  But that is a small minority.

Most up and coming Virtual Assistants actually have many years of experience in Administration and have left the Corporate world where jobs are disappearing.  They have made the choice to continue to bring their skills and training to the table (some even have Executive Assistance experience) and seek to partner with businesses virtually to provide their services.

Some attendees felt that certification might weed out the “wannabees” from those that own/operate and have experience as Virtual Assistants.

Another subject raised was a clarification of the criteria which would be necessary in order to become a certified Virtual Assistant and what credentials a governing panel of individuals would need  in order to make them good judges of  whether to certify or not.

It was mentioned that not only would past education and experience be important factors in judging the capability of applicants but possibly the additional criteria of having had experience in operating their own bonafide virtual assistance business for at least 1 year.  And should tests of skills in Office programs as well as other programs necessary to work remotely be added?  And how could a virtual assistant be tested for certification if they had niche skills in internet marketing, social media marketing, copywriting, research, shopping cart programs, etc?

As well, there were participants on the call who thought that there should be an across the board  standard no matter which VA organization was offering certifications.

Someone else discussed how important certifications were for other professions such as Accounting and Financial professionals, Lawyers and tradesman in construction.  Would you trust your Financial advisor to handle your portfolio if they didn’t have demonstrated credentials and experience in that field?

The consensus of the call basically came down to uncertainty about how effective the certifications being offered right now would benefit Virtual Assistants already in business.

Specifically there was a feeling that with the growth and reputation of this booming industry, some form of certification will become much more important in the future.

If you have already made up your mind and want to know more, you can check out the resources listed below and decide which one is the right fit for you.  Some organizations I know of who are offering certifications are:

CVAC (Canadian Virtual Assistant Connection):                                                                                                  http://www.cvac.ca/Certification/CCVA.php

VANA (Virtual Assistant Networking Association):                                                                                               http://vacertified.com/

IVAA (International Virtual Assistants Association):                                                                                          http://www.ivaa.org/

A Clayton’s Secretary:                                                                                             http://www.vadirectory.net/accreditation.htm

VA Certification.com                                                                                                                               http://www.vacertification.com/

VA Classroom (for niche specialties):                                                                                                    http://www.vaclassroom.com/

I welcome any feedback you have on this important issue…

Diane L. Coville
ALTERNATIVE OFFICE ASSISTANCE
http://www.alternativeofficeassistance.com

Tip of the Week: THE SUBCONTRACTING VIRTUAL ASSISTANT

March 23, 2009

As I have been a Virtual Assistant for several years, I have been approached by many up and coming Virtual Assistants who want advice about how to grow their business and get clients and experience.  I am happy to share my experiences and knowledge.

I provide information on joining groups and sharing links to sites that will provide lots of information, strategies and templates.  Some of those sites include:

Canadian Virtual Assistant Connection:              http://www.cvac.ca/

Virtual Assistant Networking Association:        http://www.vanetworking.com/

International Virtual Assistants Association:  http://www.ivaa.org/

I have also suggested that new Virtual Assistants consider subcontracting to other Virtual Assistants.  It is a great means of learning, obtaining assignments and experience.  It also provides a chance to show their skills and expertise. 

In this turbulent economy, the Virtual Assistance industry has marked a significant gain in clients as businesses re-evaluate their expenses and are considering outsourcing their administrative work on an as-needed basis since it is such a cost effective alternative to on-site employees.  Established VA’s are experiencing such a growth that they are forming alliances with other VA’s and form “teams” to distribute their projects.

For example, I have a strong customer service background and have done much work in B2B and B2C telesales.  A lot of VA’s do not have this experience or prefer not to do telephone work.  I enjoy it and have produced leads and prospects for many clients.  At times, I have subcontracted to other VA’s and been a member of “teams” of VA’s whereby all the customer service and telesales calls have been passed to me, not only by the leader of the team but also by other VA’s within the team.  As well, I have significant copywriting experience and that is specialty that many VA’s don’t have.

In subcontracting, I gained knowledge, experience and established my skills and expertise with many other VA’s in the industry.  It was a win/win situation.

One further note:  Make sure that you have been provided with a Subcontractors Agreement that is signed by both parties.  Pay close attention to the Terms, Conditions and Rate of Pay as well as the specific duties and tasks expected.   Clarify with the Virtual Assistant or their team, what their policies and procedures are.  Remember, you are working on their behalf just as you would an employer, and you need to familiarize yourself with the criteria they follow when dealing with their clients.

So if you are new to the industry, consider subcontracting to get your business off the ground.

 

Diane L. Coville

ALTERNATIVE OFFICE ASSISTANCE

www.alternativeofficeassistance.com


Tip of the Week: LEARNING & TRAINING

February 9, 2009

Challenging!  That’s how I describe this week…

When you are working from home, there are many advantages and disadvantages.   This week personal business had to become a priority for part of my week and blew my organized schedule into chaos.  More about personal/professional life balance will be a future topic for this blog but I have a more pressing topic for today.

I have leaped into 2009 with more clients.  I am so grateful that my diligence and hard work is starting to pay off with repeat business and new business and plenty of upcoming opportunities so far this year.

I have also taken steps to enhance my skills and experience with taking some courses which I mentioned in last week’s blog.  What better time than to start the year off right by enhancing the skills I have and acquiring the expertise needed to further help my clients.  In these tough economic times, small and medium business are looking to trim their  budgets but at the same time fine-tune their sales and marketing plans to reach their “target market” in the most cost-effective way.   The most important way I can help my clients, I feel, is the Social Marketing course I am attending through the VA Classroom.  It is a natural progression for me, since my background and experience has been in sales/marketing and is truly what I love to do.  You can find the VA Classroom at:  http://www.vaclassroom.com/

They provide great training to Virtual Assistants who have decided to acquire “specialist” status in many skills.  There is definitely a trend in business today to specialize.

And now, back to my training….

 

Diane L. Coville

ALTERNATIVE OFFICE ASSISTANCE

www.alternativeofficeassistance.com

 


Follow

Get every new post delivered to your Inbox.